Privacy Policy

1. Who we are and what this policy covers

Core Signal Agency is a brand operated by SINAY STRATEGIC LLC, 1603 Capitol Ave Suite 413G-2408, Cheyenne, WY 82001, United States. Contact: contact@coresignalagency.com.

This policy covers information collected through coresignalagency.com, enquiries, proposals, client administration and services such as CRM implementation, websites, automation, analytics and communication workflows. A signed agreement, data processing addendum or client-specific notice may add more specific terms.

2. The roles we may have

For this public website, our own enquiries, account administration and business communications, SINAY STRATEGIC LLC generally acts as the controller or business deciding why the information is used.

When we configure or operate a client’s CRM, funnel, automation or communication workflow, the client generally decides the purpose and content of the processing. In that context we may act as a processor or service provider on the client’s documented instructions. The client remains responsible for its privacy notice, lawful basis, notices, permissions and responses to its own customers and contacts.

3. Information we collect

• Contact information: name, email, company, message and details supplied in an enquiry.
• Business and service information: project requirements, account contacts, configuration choices, support records and billing or contracting information.
• Technical information: browser and device information, approximate location, referring page, security events and essential preference storage.
• Client-provided information: information that a client instructs us to handle through a connected CRM, website, form, automation or communication provider.

Do not submit passwords, payment-card numbers, government identifiers, health information or other sensitive information through a public form unless we have expressly provided a secure channel and instructions.

4. How and why we use information

• To answer enquiries, prepare proposals and provide requested information.
• To deliver, maintain, secure and support agreed services.
• To configure workflows, CRM records, websites, reporting and integrations under a client’s instructions.
• To administer contracts, payments, records, disputes and legal obligations.
• To protect the website and services, investigate misuse and maintain operational reliability.
• To send marketing communications only where a lawful basis, notice and consent or opt-out mechanism is appropriate.

5. HighLevel and other third-party platforms

Some engagements may use HighLevel, LeadConnector or other CRM, hosting, analytics, scheduling, messaging, email, AI or automation providers selected for the project. Those providers may process information on our behalf or directly for the client’s account, subject to their own terms, privacy documentation and technical controls.

When client data is placed in a third-party platform, the client must select an appropriate configuration, give required notices, obtain required permissions and define retention and deletion instructions. We do not make a third-party provider’s terms, certifications or legal basis our own, and we do not claim that a platform is suitable for every regulated use case.

6. Communications, SMS, calling and AI-assisted features

Email, SMS, voice, appointment reminders and similar communications must be used only with appropriate permissions and disclosures. The client is responsible for the contacts, campaigns, opt-out handling, calling rules and jurisdiction-specific requirements for communications it directs us to configure.

AI-assisted features may draft, classify, route or respond to communications. They can be wrong or incomplete and may require human review. Before using them with individuals, confirm the required disclosure, review, escalation, retention and data-use settings.

7. Legal bases and rights

Where applicable, processing may rely on contract, steps requested before contract, legitimate interests, consent or legal obligation. Depending on where you live, you may request access, correction, deletion, restriction, portability, objection or withdrawal of consent. You may also have the right to complain to a supervisory authority.

Send requests to contact@coresignalagency.com. We may need to verify identity and may refer a request about client-controlled data to the relevant client.

8. Sharing and international transfers

We may share information with service providers, professional advisers, payment or accounting providers, infrastructure providers, or authorities where required by law. Providers may operate outside your country. The applicable contract, data-processing terms and transfer safeguards should be documented for each service configuration.

9. Retention and deletion

We keep information only as long as reasonably needed for the purpose collected, the client relationship, security and accounting records, dispute management or legal obligations. Client data is retained and deleted according to the client’s instructions and the applicable agreement, subject to lawful backup or recordkeeping requirements.

10. Security

We use reasonable administrative, technical and organisational measures appropriate to the context, including access limitation, platform hygiene, vendor review and careful handling of credentials. No transmission or third-party service is completely risk-free. See our Security page.

11. Cookies and preference storage

This static site uses essential browser storage for theme and cookie-notice preferences. Optional analytics, embeds, scheduling or advertising tools should not be enabled without updating the Cookie Policy and consent design.

12. Updates and contact

We may update this policy when the site, services, providers or legal requirements change. The revision date will be updated when changes are posted. Questions and privacy requests: contact@coresignalagency.com.